Shipping Policy – Sonoviashop

At Sonoviashop, we are committed to delivering your products as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Estimated delivery times depend on your location:

• United States: 7–15 business days

• Canada: 10–18 business days

• Europe: 7–18 business days

• Australia: 8–16 business days

• Other international locations: 10–20 business days

Please note that delays may occur due to customs, holidays, or high demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can track your package.

Multiple Packages

Some orders may arrive in separate packages because our products are shipped from different warehouses.

Customs & Import Taxes

Customers are responsible for any customs duties or import taxes that may apply in their country.

Return & Refund Policy – Sonoviashop

We want you to be completely satisfied with your purchase.

Returns

We offer a 30-day return policy from the date you receive your item.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• You must provide proof of purchase

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item.

We will offer either:

• A replacement

• A full refund

Refunds

Once your return is approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

Some items may not be eligible for returns due to hygiene or safety reasons.

Privacy Policy – Sonoviashop

At Sonoviashop, we respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information:

• Name

• Email address

• Shipping address

• Payment details

How We Use Your Information

We use your information to:

• Process orders

• Improve our services

• Communicate order updates

• Provide customer support

Security

Your personal data is protected through secure encryption and trusted payment gateways.

We never sell or share your personal information with third parties except for order fulfillment and payment processing.

Contact Us

If you have any questions, please contact us:

📧 Email: support@sonoviashop.com
⏰ Response Time: 24–48 hours